SwagMM Refund Policy

Effective Date: August 24, 2026

This Refund Policy explains how refunds, account credits, cancellations, partial orders, and payment disputes are handled on SwagMM.

By adding funds or placing an order, you agree to this policy and our Terms of Service.

1. Account Balance

Funds added to your SwagMM account are intended to be used toward services available on the platform.

Once a deposit has been successfully credited to your account, it is generally non-refundable and non-withdrawable, except where required by applicable law or specifically approved by SwagMM.

Refunds for canceled or partial orders are normally returned to your SwagMM account balance.

2. Completed Orders

Orders marked as Completed are generally considered fulfilled.

Completed orders are not eligible for a refund solely because:

• Results later decrease or drop.
• You no longer want the service.
• You entered the wrong link or username.
• You changed or deleted the target after ordering.
• The service did not produce additional organic engagement, sales, or growth.

If you believe an order was incorrectly marked as completed, contact support so the order can be reviewed.

3. Canceled Orders

If an order is canceled before full delivery, the applicable unused amount will normally be returned to your SwagMM balance.

Cancellation is not guaranteed once processing has started.

A cancellation request does not mean that the order has been canceled until its status is officially updated.

4. Partial Orders

If an order cannot be fully completed, it may be marked as Partial.

When this happens, the undelivered portion of the order will normally be credited back to your SwagMM balance automatically.

For example:

If you order 1,000 units and only 700 are delivered, the remaining 300 may be refunded based on the original service rate.

5. Incorrect Links or Information

SwagMM is not responsible for orders placed using incorrect information.

This includes:

• Incorrect usernames.
• Incorrect profile links.
• Incorrect post or video links.
• Private or restricted accounts.
• Deleted content.
• Unsupported link formats.
• Links that are changed after the order is submitted.

Orders affected by customer input errors may not qualify for cancellation or refund.

Always verify your information before submitting an order.

6. Private Accounts

If a service requires a public account, post, profile, or video, you must keep it publicly accessible while the order is processing.

Orders may fail or be marked complete if the target becomes private, restricted, deleted, or otherwise inaccessible.

Refund eligibility may be limited in these situations.

7. Overlapping Orders

Do not place multiple orders for the same service and destination while another order is still active.

You should also avoid using multiple providers simultaneously on the same link when accurate delivery tracking is required.

SwagMM may be unable to issue refunds, refills, or adjustments when overlapping orders make it impossible to determine which provider delivered the engagement.

8. Refill Services

Some services include refill coverage.

A drop does not automatically qualify for a refund if the service includes a refill option.

When eligible, a refill should normally be requested before a refund is considered.

Services labeled:

No Refill No Guarantee Non-Drop Not Guaranteed

are not eligible for compensation solely because engagement later decreases.

Always review the service description before ordering.

9. Delivery Time

Start times and delivery times shown on SwagMM are estimates unless specifically stated otherwise.

An order taking longer than expected does not automatically qualify for a refund.

Delays may occur because of:

• High demand.
• Provider maintenance.
• Platform updates.
• Service interruptions.
• Large order quantities.
• Third-party restrictions.
• Technical issues outside our control.

If an order remains stuck for an unusual period, contact support for review.

10. Payment Issues

If you believe a deposit was:

• Charged twice.
• Credited incorrectly.
• Missing from your balance.
• Processed for the wrong amount.

please contact SwagMM support with the relevant transaction information.

Do not publicly post sensitive payment information.

11. Chargebacks and Payment Disputes

If you have a payment issue, contact SwagMM support before opening a dispute with your payment provider whenever reasonably possible.

Fraudulent or intentionally false chargebacks may result in:

• Account suspension.
• Account termination.
• Cancellation of pending orders.
• Restriction of future payment methods.

Nothing in this policy limits any legal rights you have under applicable consumer protection laws.

12. Promotional Credits

Bonuses, coupons, promotional balances, rewards, and complimentary credits:

• Have no cash value.
• Cannot normally be withdrawn.
• Cannot normally be transferred.
• May be subject to expiration or additional conditions.

Promotional credits are not eligible for cash refunds.

13. Refund Method

Unless required otherwise by applicable law, refunds related to orders are generally issued as SwagMM account balance.

External refunds to the original payment method are handled only when approved by SwagMM or required by law.

Processing times for approved external refunds may vary depending on the payment provider.

14. How to Request a Review

If you believe an order or payment qualifies for review, open a support ticket and provide:

• Your SwagMM username.
• Order ID or transaction ID.
• The affected link.
• A brief explanation of the issue.
• Relevant screenshots if requested.

Submitting complete information helps our team review your request faster.

15. Final Review

SwagMM reviews refund requests based on:

• Order status.
• Provider records.
• Service description.
• Delivery information.
• Account activity.
• Payment records.
• The circumstances of the request.

SwagMM may approve, deny, or adjust a refund request based on the available evidence and this policy, subject to applicable law.

16. Contact

For refund, payment, or order-related questions, please contact SwagMM through the official support ticket system.

Website: SwagMM.com Support: Open a ticket through your SwagMM account or official Discord server.

By funding your account or placing an order through SwagMM, you acknowledge that you have read and agreed to this Refund Policy.